A. OUR COMMITMENT TO YOUR PRIVACY
Our organization is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we will create records regarding you and the treatment and services we provide to you. Alere Home Monitoring, Inc., referred to as Alere, is required by law to maintain the confidentiality of health information that identifies you. We also are required by law to provide you with this notice of our legal duties and privacy practices concerning your identifiable health information. By law, we must follow the terms of the notice of privacy practices that we have in effect at the time.

To summarize, this notice provides you with the following important information:

• How we may use and disclose your identifiable health information
• Your privacy rights in your identifiable health information
• Our obligations concerning the use and disclosure of your identifiable health information.
• Our Supplier and Performance Standards.

B. WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION IN THE FOLLOWING WAYS

The following categories describe the different ways in which we may use and disclose your identifiable health information:

1. Treatment. As it pertains to Alere, treatment means providing to you supplies and durable medical equipment, and services as ordered by your physician. This may also include coordination and consultation with your physician and other Healthcare Providers. As Alere provides these services to you, information obtained during this process will be recorded in your medical record. Alere will use this information, in coordination with your physician, to determine the best course of treatment for you.
2. Payment. Payment purposes consist of activities required to obtain reimbursement from your insurance carrier for the services ordered by your physician and provided to you by Alere. This includes, but is not limited to, eligibility determination, pre-certification, billing and collection activities, obtaining documentation required by your insurer, and when applicable, disclosure of limited information to consumer reporting agencies.
3. Health Care Operations. Operations can include, but are not limited to, review of your protected health information by select members of Alere professional healthcare staff to ensure compliance with all federal and state regulations. This information will then be utilized to continually improve the quality and effectiveness of the services provided to you by Alere. Healthcare operations also include Alere business management and general administrative activities as well as informing you of new products afforded by Alere.
   • Appointment Reminders. Our organization may use and disclose your identifiable health information to contact you and remind you of visits/deliveries.
   • Health-Related Benefits and Services. Our organization may use and disclose your identifiable health information to inform you of health-related benefits or services that may be of interest to you.
   • Disclosures Required By Law. Our organization will use and disclose your identifiable health information when we are required to do so by federal, state, or local law.

C. USE AND DISCLOSURE OF YOUR IDENTIFIABLE HEALTH IN CERTAIN SPECIAL CIRCUMSTANCES

In order to release information contained in your medical record for purposes other than treatment, payment or healthcare operations, Alere must obtain a specific signed authorization from you. You may revoke such authorization at any time, except to the extent we have taken action in reliance on the authorization. There are a limited number of other uses and disclosures of protected health information that do not require a specific authorization from you. The following categories describe unique scenarios in which we may use or disclose your identifiable health information:

1. Family Members. Alere may disclose to a member of your family, or any other person identified by you, the protected health information directly relevant to such person's involvement with your care or payment related to your health care.
2. Public Health Risks. Our organization may disclose your identifiable health information to public health authorities who are authorized by law to collect information for the purpose of:
   • Reporting child abuse or neglect
   • Notifying a person regarding potential exposure to a communicable disease
   • Reporting reactions to drugs or problems with products or devices
   • Notifying individuals if a product or device they may be using has been recalled
   • Notifying appropriate government agency(ies) and authority(ies) regarding the potential abuse or neglect of an adult patient (including domestic violence)
3. Lawsuits and Similar Proceedings. Alere may disclose protected health information to others as required by law for purposes and in response to court orders or subpoenas. We may disclose protected health information to agencies authorized by law to conduct health oversight activities, including audits, investigations, licensing and similar activities. We may release identifiable health information if asked to do so by a law enforcement official:
   • Regarding criminal conduct at our offices
   • In response to a warrant, summons, court order, subpoena, or similar legal process
4. Serious Threats to Health or Safety. Our organization may use and disclose your identifiable health information when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat.
5. Inmates. Our organization may disclose your identifiable health information to correctional institutions or law enforcement officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary for the institution to provide health care services to you.
6. Workers' Compensation. Our organization may release your identifiable health information for workers' compensation and similar programs.
7. Alere and our Business Associates. Business operations may be performed by other businesses. We refer to these companies as "business associates." In order for these business associates to perform the required service (billing, accounting, services, etc.), we may need to disclose your health information to them so that they can perform the job we have asked them to do. To protect you, we require our business associates to appropriately safeguard your health information.

D. YOUR RIGHTS REGARDING YOUR IDENTIFIABLE HEALTH INFORMATION

You have the following rights regarding the identifiable health information that we maintain about you:

1. Confidential Communications. You have the right to request that our organization communicate with you about your health and related issues in a particular manner or at a certain location. For instance, you may ask that we contact you at home, rather than work. In order to request a type of confidential communication, you must make a
   written
   request to Compliance Officer, Alere Home Monitoring, Inc., 6465 National Drive., Livermore, CA 94550 or by phone: 1-877-262-4669 specifying the requested method of contact or the location where you wish to be contacted.
2. Requesting Restrictions. You have the right to request a restriction in our use or disclosure of your identifiable health information for the treatment, payment, or health care operations. Additionally, you have the right to request that we limit our disclosure of your identifiable health information to individuals involved in your care or the payment for your care, such as family members and friends. In order to request a restriction in our use of disclosure of your identifiable health information, you must make your request in writing to Compliance Officer, Alere Home Monitoring, Inc., 6465 National Drive, Livermore, CA 94550 or by phone: 1-877-262-4669. Your request must describe in a clear and concise fashion: (a) the information you wish restricted; (b) whether you are requesting to limit our practice's use, disclosure, or both; and (c) to whom you want the limits to apply.
3. Inspection and Copies. You have the right to inspect and obtain a copy of the identifiable health information that may be used to make decisions about you, including patient medical records and billing records, but not including psychotherapy notes. You must submit your request in writing Compliance Officer, Alere Home Monitoring, Inc., 6465 National Drive, Livermore, CA 94550 or by phone: 1-877-262-4669 in order to inspect and/or obtain a copy of your identifiable health information. Our organization may charge a fee for the costs of copying, mailing, labor, and supplies associated with your request. Our practice may deny your request to inspect and/or copy in certain limited circumstances; however, you may request a review of our denial. Reviews will be conducted by another licensed health care professional chosen by us.
4. Amendment. You may ask us to amend your health information if you believe it is incorrect or incomplete, and you may request an amendment for as long as the information is kept by or for our organization. To request an amendment, your request must be made in writing and submitted to Compliance Officer, Alere Home Monitoring, Inc., 6465 National Drive, Livermore, CA 94550 or by phone: 1-877-262-4669. You must provide us with a reason that supports your request for amendment. Our organization will deny your request if you fail to submit your request (and the reason supporting your request) in writing. Also, we may deny your request if you ask us to amend information that is: (a) accurate and complete; (b) not part of the identifiable health information kept by or for the organization; (c) not part of the identifiable health information which you would be permitted to inspect and copy; or (d) not created by our organization, unless the individual or entity that created the information is not available to amend the information.
5. Accounting of Disclosures. All of our patients have the right to requests an "accounting of disclosures." An "accounting of disclosures" is a list of certain disclosures our organization has made of your identifiable health information. In order to obtain an accounting of disclosures, you must submit your request in writing to Compliance Officer, Alere Home Monitoring, Inc., 6465 National Drive, Livermore, CA 94550 or by phone: 1-877-262-4669. All requests for an "accounting of disclosures" must state a time period which may not be longer than six years and may not include dates before April 14, 2003. The first list you request within a 12-month period is free of charge, but our practice may charge you for additional lists within the same 12-month period. Our organization will notify you of the costs involved with additional requests, and you may withdraw your request before you incur any costs.
6. Right to a Paper Copy of This Notice. You are entitled to receive an additional paper copy of our notice of privacy practices. You may ask us to give you a copy of this notice at any time. To obtain a paper copy of this notice, contact Compliance Officer, Alere Home Monitoring, Inc., 6465 National Drive, Livermore, CA 94550 or by phone: 1-877-262-4669.
7. Right to File a Complaint. If you believe your privacy rights have been violated, you may file a complaint with our organization or with the Secretary of the Department of Health and Human Services. To file a complaint with our organization, Compliance Officer, Alere Home Monitoring, Inc., 6465 National Drive, Livermore, CA 94550 or by phone at 1-877-262-4669 or 1-800-969-4515. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
8. Right to Provide an Authorization for Other Uses and Disclosures. Our organization will obtain your written authorization for uses and disclosures that are not identified by this notice or permitted by applicable law. Any authorization you provide to us regarding the use and disclosure of your identifiable health information may be revoked at any time in writing. After you revoke your authorization, we will no longer use or disclose your identifiable health information for the reasons described in the authorization. Please note that we are required to retain records of your care.

E. RESPONSIBILITIES OF ALERE

In accordance with HIPAA, Alere is required to:

1. Maintain the confidentiality of your protected health information. Your state laws may provide more protection than the federal law and, in that case, we will abide by the more restrictive statute.
2. Maintain appropriate security measures that will be documented and kept current for all electronic maintenance or transmission of health information in our possession.
3. Provide you with notice of our legal obligations and privacy practices regarding information we may accumulate about you and are obligated to abide by the terms of this notice.
4. Notify you if we are unable to comply with a requested restriction, and make every effort to accommodate reasonable requests for communication of health information by alternative means.
5. Post its Notice of Uses on our websites at www.coagnow.com and www.ptinr.com.
6. On some of our websites, visitors can "opt in" and register to purchase products or services, receive personalized content and participate in surveys. When you register, we may ask you for some personal information.

Please be advised that in addition to these responsibilities, Alere reserves the right to change the terms of its Notice of Uses and make those changes applicable to all protected health information maintained at that time. If there is a change to its Notice of Uses, we will provide you with a revised notice at the most recent address you have supplied to Alere.

Alere will not use or disclose your protected health information without your authorization, except as described in this notice.

If you have questions, would like additional information or if you suspect misuse of your protected health information and believe that your rights have been violated, you may, without fear of retaliation, contact:

Alere Home Monitoring, Inc.
Compliance Officer
6465 National Drive
Livermore, CA 94550
1-877-262-4669

The Office of Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue SW, Room 509F HHH Building Washington, D.C. 20201.
1-800-368-1019

F. GRIEVANCE PROCEDURE

It is a standard practice of our company to provide quality equipment and service to every patient. If you are dissatisfied with our service for any reason, or do not feel you have received the high standard of service we promise, we ask that you call our Customer Issue Hotline at 1.800.969.4515. You may leave a message at anytime on this hotline and a service representative will investigate the problem/situation and take any necessary steps to rectify the problem in a timely manner.

Patient comfort and satisfaction are important to us. We encourage our patient/clients to make us aware of sub-standard service and/or equipment problems as quickly as possible. This will allow us to rectify the problem/situation in a timely manner and provide us the opportunity to examine our service to maintain quality. If you do not feel that the company handled your concern to your satisfaction, you may contact: the Agency for Health Care Administration (AHCA) Consumer Hotline at 1-888-419-3456.

To report abuse, neglect, or exploitation, please call toll-free 1-800-799-SAFE (7233).

Website Terms of Use

Availability of Products
Reference to any product or service on the site does not constitute an offer to sell or supply that product or service. Specific advice concerning the availability and suitability of any particular product or service should be sought before purchase.

Content
The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. No information on this site shall constitute an invitation to invest in any member of Alere, nor should it be used as the basis for any investment decision. Neither Alere nor any of its affiliates nor its or their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.

Privacy/Data Protection
The website you have entered is operated by or on behalf of Alere. We are committed to protecting your personal privacy. This Privacy Statement outlines the type of information that is collected by Alere on this website, and how we use and protect it. This Statement also tells you what to do if you do not want your Personal Information (defined below) collected when you visit our website, and how you can change information you have already provided to us. This Statement applies only to this website. For example, it does not apply to banners, sweepstakes and other advertisements or promotions we may sponsor or participate in on websites owned by third parties.

1. Your Consent to This Privacy Statement
   By using our website, you signify that you agree with the terms of our current Privacy Statement as posted in this area of the site. If you do not agree with any term in this Statement, please do not provide any Personal Information on this site.
   
   If you choose not to provide Personal Information on this site, you may not be able to do certain things, like access particular areas of the site, enter a sweepstake or contest, request samples, or send us e-mails.
2. Collection of Personal Information
   As used in this Privacy Statement, "Personal Information" means information which may identify you personally, such as your name, street address, telephone number, credit card information, screen name and email address. The site you entered may collect some or all of these types of Personal Information. Please be assured that Alere will not collect any Personal Information from your visits to our site unless you provide this information voluntarily.
   
   When you provide us with Personal Information, you are authorizing us to use that information in accordance with the terms of this Privacy Statement, which includes your right to limit our use of the Personal Information as described in this Statement and to request access to the Personal Information we have collected in this site.
3. How We Use Your Information
   When you supply Personal Information at this website, we will use it for the express purpose for which it was collected (e.g., to enter you in a sweepstake or to send you a sample). It may also be used by us to send you information and/or offers about our goods and/or services which we believe may be of interest to you, or to invite you to participate in market research. At any time, however, you may opt out of such future contact.
   
   At times we may retain third parties to process or analyze data we collect on our websites, including Personal Information. In addition, if you order a product or service from us, we may share Personal Information with suppliers and other third parties to allow delivery of such product or service. These suppliers and other third parties are not authorized by us to use your Personal Information in any other way.
   
   We may buy or sell business assets or be acquired by or acquire other companies. In such transactions, personal information generally is one of the transferred business assets. In addition, in the event we merge or consolidate with another institution, your Personal Information may be transferred to the successor entity.
   
   Finally, please note that we will release your Personal Information if required to do so by law, or by search warrant, subpoena, or court order.
4. Other Information We May Collect
   You may have heard of "cookies," which are files or pieces of information that are stored by your browser on your computer's hard drive. Alere may use cookies to collect other information during your visit to our website, such as the particular site areas you visit and the services you utilize through our website. We collect this information to better tailor our site and our products to your interests and needs. Cookies may also be used to help speed up your future activities at our site. For example, a site can recognize that you have provided Personal Information to use and refrain from requesting the same information a second time. Most browsers are initially set to accept a cookie. If you prefer, you can set up your browser to refuse cookies or to alert you when cookies are being sent. Refusal of cookies at the site you enter may result in an inability to visit certain areas of the site or to receive personalized information when you visit the site.
   
   In addition, we are constantly trying to improve how we promote our website. To help us do this, we may measure the effectiveness of our web presence by determining when you accessed the website, and what you clicked on within our site. Site measurement statistics may be used to personalize your website experience, as well as to evaluate - anonymously and in the aggregate - statistics about usage of the website. Information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet), the type of Internet browser you are using and the type of operating system you are using may also be collected and linked to your Personal Information. This is to ensure that our website presents the best web experience for visitors, and that they are effective information resources.
   
   Some of the pages you visit may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support Alere's promotional activities and website development. For example, website usage information about visitors to our websites may be shared with our third party advertising agency in order to better target Internet banner advertisements on Alere websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your Personal Information.
   
   Finally, we may supplement the information that you provided us with other information we hold or that we receive from third parties. We do this for marketing purposes in order to provide more targeted products and service to meet your needs.
5. Children's Online Privacy Protection Act
   Alere does not offer products and services for children. If you are under 18, you may use this site only with involvement of a parent or guardian. We do not intend to collect personal information from children. If your child has submitted personal information and you would like to request that such information be removed, you may contact us, and we will honor your request.
6. Security of Information
   We take reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access to prevent unauthorized access, modification or misuse.
7. Changes in Our Statement
   Alere reserves the right to change or remove this Privacy Statement at our discretion. We will post any new Statement here and we encourage you to visit this area frequently to stay informed.

G. IF YOU HAVE QUESTIONS ABOUT THIS NOTICE, PLEASE CONTACT:

Alere Home Monitoring, Inc.
Compliance Officer
6465 National Drive
Livermore, CA 94550
1-877-262-4669

©2010 Alere. All rights reserved.